Voices of Christ
Literary Ministries International, Incorporated
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MEET OUR FOUNDER
Prophetess Theresa
Harvard Johnson
President & Founder
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NATIONAL DIRECTOR
Minister C. Nicole
Henderson
National Director
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VOCLMI RETURN POLICY
Voices of Christ guarantees it's products
to customers. This means that any product may be returned within 15 days
according to the policy below.
Return requests must be submitted in writing, along with the order
transaction number, a brief statement concerning the reason for the
return, the customer's signature (in
ink) in the closing of the request, and mailed (no
email please) along with the book to the address indicated below
in excellent condition. Shipping, in most cases, is the sole
responsibility of the customer. This policy applies to products
published by VOC only. VOC is not responsible for the products of
independent authors purchased through its online store. (Requests
without a valid cursive signature in the name of the customer will be
considered void.)
GENERAL RETURN POLICY GUIDELINES:
+BOOKS DAMAGED IN TRANSIT ARE NOT THE RESPONSIBILITY OF VOICES OF
CHRIST. Please make a claim with UPS or the USPS.
+RETURNED BOOKS must be in new and sellable condition (undamaged and in
original shrink-wrap). There may be no stamps, marks, stickers, bends,
etc. in or on the book.
+THERE IS A 15% service fee for each book returned. This will be
deducted from the product price.
+BOOKS MUST BE RETURNED WITH A WRITTEN "Return Request" as outlined
above. Books without a written "Return Request" will not be accepted for
return. No other notice will be sent. Requests must be made within ten
days of customer's receipt of the book purchase, and official
notification of the return policy.
+SPECIAL SALE or promotional books are not returnable.
+UNWRAPPED ITEMS MAY BE RETURNED only if they are in an excellent,
re-sellable condition.
+REFUND(S) WILL BE DISPERSED UPON APPROVAL, MINUS THE 15%SERVICE FEE,
15 to 20 days following confirmed receipt of a returned product by
postal mail via a certified check or via PayPal.
RETURN SHIPPING INSTRUCTIONS:
+It is the customer’s responsibility to wrap the book in a protective
manner.
+Shipping costs and tracking are the responsibility of the customer.
+Books must be returned by a traceable method. This means that the
customer should ask for a signature receipt or a return receipt to
guarantee delivery and confirm receipt. The customer is responsible for
the returns shipment until we receive it.
+The "Order Transaction Number" must be clearly written on the outside
packaging.
+Returned books must be shipped to VOCLMI at PO BOX 63, McDonough, GA
30253, and must include the signed "Return Request" as mentioned above.
+We suggest that you wrap the book in the same material you received in.
+To guarantee your RETURN is received, PLEASE request a Delivery
Receipt or a Signature Confirmation via the mail carrier of your choice.
We cannot guarantee the receipt of your Return.
DAMAGED OR DEFECTIVE BOOK/PRODUCT RETURNS
DAMAGED OR DEFECTIVE BOOKS should be returned directly to VOCLMI. Please
do not return any damaged or defective books to the printing company.
Damaged and Defective means that the book is missing pages, missing the
cover, and/or damaged or made defective due to the printing process.
THIS DOES NOT INCLUDE DAMAGE CAUSED BY MAIL OR SHIPPING. (Please contact
your mail carrier in regards to damage caused by mail/shipping.)
1. Defective/damaged books must be returned to VOCLMI within 10 days for
replacement only. No refunds will be given.
2. For International Orders, please note that we allow up to 20 days to
return damaged/defective products.
3. Damage or Defective products will be shipped within 7-days or less
upon receipt of defective/damaged product.
4. VOC is responsible for all shipping and handling charges related to
replacement products.
5. Customers will receive an EXACT replacement of the item ordered,
unless other arrangements have been made in writing.
WRONG ORDER RECEIVED
If you receive a product other than what you ordered, please contact the
"PRINTING COMPANY" directly. Have your transaction number handy, and be
prepared to return the wrong product according to the printer's
instructions. (Please note, an 800 number should be enclosed.
If you notify VOC by email, we will gladly assist you in resolving this
problem if at all possible.
Questions? Email information@voicesofchrist.org. Place "Returns" in the
subject line.
This policy is generally emailed immediately upon
notification of a customer's request to return a product. It is also
available for viewing by clicking a link on the main product page.
Please retain a copy of this policy for your records.
Voices of Christ National Headquarters
Prophetess Theresa Johnson, President
Minister C. Nicole Henderson, National Director
PO Box 63
McDonough, Georgia 30253
(A Georgia Nonprofit Corporation)